An auto-email has been sent to the email account you have provided, confirming we have received your submission. This can take up to 10 minutes to arrive you in your account so don’t worry if it’s not there immediately. Please check that you have received this email and ensure we are saved to your address book so that future emails regarding this matter don’t end up in your spam folder.

What will happen next?

Someone from our team will contact you in writing to acknowledge receipt of your complaint within three working days, and we will begin to review your submission in line with our complaints policy.

Our complaints policy is clear and transparent and we aim to treat all of our clients fairly. You can read a fully copy of our policy here, which outlines the process we follow for responding to all complaints and provides a range of additional information.