FREQUENTLY ASKED QUESTIONS
No doubt you have lots of questions and we have tried to answer most of the commonly asked ones here. If you have any others, please get in touch.
Email: info@outsetfinance.com Phone 0800 3898 188 Online: send us a message via our contact us page.
Once you have submitted your application, you may be contacted for more details or with questions regarding your paperwork. Please take care to upload all necessary supporting documents with your application, as incomplete applications cannot be considered.
Pyramid schemes are ineligible to apply for the loan. An example of this activity would be if you are only earning a small commission on sales or acting as an agent for a corporate client.
Additionally, if you successfully apply for a Start Up Loan then after you have made six full repayments you may be eligible to apply for additional finance for the same business in the form of a Second Loan.
There are a few activities that cannot be funded with a Start Up Loan, including debt repayment, training qualification and education programmes or investment opportunities that do not form part of an on-going sustainable business.
Please see our full eligibility criteria for more information on excluded business types and loan uses under the scheme.
You cannot receive a Start Up Loan if:
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You are filing for or currently bankrupt or on a Debt Relief Order (DRO)
You have an outstanding Individual Voluntary Agreement (IVA) or Trust Deed
You are on Debt Management Programs or Debt Arrangement Schemes (DAS)
The Start Up Loans Company and its Delivery Partners are responsible lenders committed to ensuring that we don’t compound any credit issues that applicants have by increasing their financial indebtedness. We are therefore unable to support individuals until they have been discharged from any outstanding DRO.
For more details, please refer to the FAQs related to Credit Checks below.
For more details, please refer to the FAQs related to Credit Checks below.
For more details, please refer to the FAQs related to Credit Checks below.
1. Via our online complaint form.
2. By email to complaints@outsetfinance.com
3. By post to: Outset Finance (YTKO Group), Mindspace, The Relay Building, 114 Whitechapel High Street, London E1 7PT
You can find a full copy of our complaints policy here, which outlines the process we follow for responding to all complaints and provides a range of additional information.
Please note, after a credit check has been conducted, our team is not able to discuss the specific details of your credit report with you. If you have concerns regarding your credit history, you will need to contact a Credit Reference Agency to request a copy of your Credit Report and address any concerns with them directly.
Below is a list of the three main Credit Reference Agencies currently operating in the UK but please note, you may be charged a small fee if you choose to do this. It’s also important to remember that Credit Reference Agencies don’t always hold the same information on file, so you may wish to consult more than one if you have any concerns about the contents of your personal Credit Report.
CallCredit
Phone: 0870 0601414
Visit website
Equifax PLC
Phone: 0870 010 0583
Visit website
Experian
Phone: 0844 4818000
Visit website
For this reason, we are unable to lend to individuals with certain credit impairments. These include, but are not limited to, the following:
- You are filing for or currently bankrupt or on a Debt Relief Order (DRO)
- You have an outstanding Individual Voluntary Agreement (IVA) or Trust Deed
- You are on Debt Management Programs or Debt Arrangement Schemes (DAS)
- You have an outstanding County Court Judgement (CCJ)
If any of the above apply to you, or you are concerned about your credit history, you can review your Credit Report by consulting a Credit Reference Agency. Below is a list of the three main Credit Reference Agencies currently operating in the UK but please note, you may be charged a small fee if you choose to do this.
It’s also important to remember that Credit Reference Agencies don’t always hold the same information on file, so you may wish to consult more than one if you have any concerns about the contents of your personal Credit Report.
CallCredit
Phone: 0870 0601414
Visit website
Equifax PLC
Phone: 0870 010 0583
Visit website
Experian
Phone: 0844 4818000
Visit website
You can also contact the Citizens Advice Bureau or the Money Advice Service for free advice on how to improve your credit record.